1. Installation of the new machine:
Firstly, our machines are designed easy for installation; also enclosed with a very detailed operation manual and installation videos to you. As per user's requirement, on site technical service available. We'll share the cost and fees with our customer.
2. How to solve the problems during using the machines? We have special after-sale team ready to solve the problems for our customers at the first time. Firstly, customers can describe the problems to us by email or telephone; usually the problem pictures and videos are needed. We will discuss and give you the most effective solution in a short time. If needed, we'll arrange the most experienced engineer to go to your factory for solving your problems as soon as possible.
3. Warranty period and spare parts supply.We have one year warranty and life-long maintenance. During the first year, if any parts broken due to human reason, we will supply the new replacement parts freely.
4. Do you supply OEM service? Yes. OEM service is available. Our professional designer would make your private idea into being. We will protect your sales area, ideas of design and all your private information. And we are negotiating with agents and distributors in many countries.
5. Do your machines have Invention Patent? Yes. We achieved 2 core software copyright and 2 patents technology authorizing.
6. How do machines connect with computer, printer, scanning or coding machine? Connect through U disk port of the hardware configuration and a variety of compatible communication protocols of the software directly with the computer and printer/scanner to output the weighing data and reports.